Alerts & SLAs

Centralized SLA policy editor and escalation routing. Set thresholds per track, per owner, per severity — route to Slack, email, or PagerDuty.

Planned capabilities

SLA policy editor

Define max time-in-status per track. Breach escalates to owner → manager → ops.

Escalation routing

Slack webhook, email digest, PagerDuty tier, SMS fallback on P0.

Quiet hours

Respect per-user quiet hours and company holidays before paging.

Breach history

Audit log of every SLA breach with owner response time.